Return Policy

Effective Date: June 2, 2025
Last Updated: June 2, 2025

1. Return Policy Overview

At Train5D, we want you to be completely satisfied with your purchase. We offer different return policies depending on the type of product you've purchased.

2. Print-on-Demand Products

2.1 Return Eligibility

We offer returns for print-on-demand products under the following conditions:

• Defective Items: Products that arrive damaged or with printing defects
• Wrong Items: If you receive an item different from what you ordered
• Quality Issues: Significant quality problems with the product

2.2 Non-Returnable Items

Due to the custom nature of print-on-demand products, we cannot accept returns for:

• Change of mind or buyer's remorse
• Ordering the wrong size (please check sizing charts carefully)
• Minor color variations due to monitor differences
• Items that have been worn, washed, or used

2.3 Print-on-Demand Return Process

If you receive a defective or incorrect print-on-demand item:

1. Contact us at support@train5d.com within 7 days of delivery
2. Provide your order number and photos of the issue
3. We'll review your case and provide a resolution
4. If approved, we'll send a replacement at no cost to you

3. Supplement Products

3.1 Return Window

Nutritional supplements and wellness products must be returned within 45 days of the invoice date for a refund.

3.2 Return Requirements

3.3 Supplement Return Process

Step 1: Request Authorization

Contact us within 45 days of your invoice date:

• Email: support@train5d.com
• Phone: (281) 505-2678
• Provide your order number and reason for return

Step 2: Receive Return Authorization

We'll provide you with:

• Return Authorization Number (RAN)
• Return shipping instructions
• Return address information

Step 3: Ship Your Return

• Package items securely in original packaging
• Include your packing slip with the RAN written on it
• Write the RAN clearly on the outside of the package
• Ship within 10 business days of receiving your RAN

Step 4: Refund Processing

• Allow 5-7 business days after we receive your return
• Refund will be processed to your original payment method
• 15% processing fee will be deducted from your refund

4. Damaged or Incorrect Supplement Orders

4.1 Immediate Issues

Claims for wrong items, defective products, missing items, or items damaged in transit must be reported within 10 days of the delivery date.

4.2 Required Documentation

To process your claim, please provide:

• Photos of the package as received
• Photos of damaged or incorrect items
• Your order number
• Detailed description of the issue

4.3 Resolution

For verified claims, we will:

• Replace damaged or incorrect items at no charge
• Provide prepaid return shipping labels when applicable
• Process replacement orders promptly

5. Non-Returnable Items

The following items cannot be returned for health and safety reasons:

• Opened supplement bottles or packages
• Products past their expiration date
• Items not in original packaging
• Custom-formulated or special-order supplements
• Digital products and downloadable content
• Gift cards or promotional items

6. Special Product Categories

6.1 Final Sale Items

Some products are marked as "Final Sale" and cannot be returned:

• Clearance or discounted items
• Limited edition products
• Third-party products (UltraLux, myLab Box)

6.2 Subscription Orders

Subscription deliveries follow the same return policy as individual orders. You can:

• Cancel future deliveries at any time
• Return unopened items from recent shipments within 45 days
• Modify your subscription before the next shipment date

7. Refund Information

7.1 Refund Methods

• Refunds are processed to your original payment method
• Credit card refunds may take 3-5 business days to appear
• PayPal refunds are typically processed within 24 hours
• Bank transfers may take 5-10 business days

7.2 Partial Refunds

Partial refunds may be issued for:

• Items returned with minor damage
• Products missing original packaging
• Returns processed after the standard timeframe (at our discretion)

8. Exchanges

We do not offer direct exchanges. For size or product changes:

1. Return the original item following our return process
2. Place a new order for the desired item
3. This ensures you get the correct product quickly

9. Order Cancellations

9.1 Before Shipping

Orders may be cancelled before shipping if:

• You contact us within 2 hours of placing the order
• The order hasn't entered our fulfillment process
• Print-on-demand items haven't started production

9.2 Cancellation Fees

• No fee for cancellations within 2 hours
• 5% processing fee for payment method changes
• Cancellations after production begins are not guaranteed

10. International Returns

International customers are responsible for:

• Return shipping costs
• Any customs duties or taxes on returns
• Ensuring products comply with return shipping regulations

We recommend contacting us before initiating an international return to discuss the best approach.

11. Warranty Information

Our products come with the following protections:

• Quality Guarantee: We stand behind the quality of all our products
• Manufacturer Defects: Covered under our return policy
• Satisfaction Commitment: We'll work with you to resolve any concerns

12. Contact Information

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This return policy is subject to change without notice. Please check this page regularly for updates. Our goal is your complete satisfaction with every Train5D purchase.