Privacy Policy

How we collect, use, and protect your personal information.

Effective Date: June 2, 2025
Last Updated: June 2, 2025

1. Introduction

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or use our services. We are committed to protecting your privacy and ensuring the security of your personal information.

By using our website, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide when you:

This may include:

2.2 Health Information

Special Notice: We may collect health-related information when you:

  • Complete health assessments or questionnaires
  • Participate in wellness consultations
  • Provide medical history for supplement recommendations
  • Share health goals or concerns

This information is treated with extra care and used only for:

  • Providing personalized wellness recommendations
  • Improving our products and services
  • Complying with healthcare regulations
  • Communicating with your healthcare providers (with your consent)

2.3 Information Automatically Collected

When you visit our website, we automatically collect:

2.4 Third-Party Information

We may receive information from:

3. How We Use Your Information

3.1 Primary Uses

3.2 Health and Wellness Services

3.3 Marketing and Promotions

3.4 Legal and Compliance

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers who help us operate our business:

4.2 Business Partners

4.3 Legal Requirements

We may disclose your information when required by law or to:

5. Data Security

5.1 Security Measures

We implement appropriate technical and organizational measures to protect your information:

5.2 Health Information Security

Health-related information receives additional protection:

5.3 Data Breach Response

In the event of a data breach, we will:

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

6.2 Third-Party Tracking

We use various third-party services that may track your activity:

6.3 Managing Cookies

You can control cookies through:

7. Your Privacy Rights

7.1 Access and Control

You have the right to:

7.2 Marketing Communications

You can:

7.3 State-Specific Rights (US)

California Residents (CCPA/CPRA):

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of sale of personal information
  • Right to non-discrimination for exercising privacy rights

Other State Laws: We comply with applicable state privacy laws including Virginia CDPA, Colorado CPA, and others.

7.4 International Rights (GDPR)

EU Residents have additional rights including:

  • Right to data portability
  • Right to restrict processing
  • Right to object to processing
  • Right to lodge complaints with supervisory authorities

8. Data Retention

8.1 Retention Periods

We retain your information for different periods based on the type of data:

8.2 Deletion Process

When we delete your information, we:

9. Children's Privacy

9.1 Age Restrictions

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

9.2 Parental Rights

If you believe we have collected information from a child under 18, please contact us immediately. We will:

10. International Data Transfers

10.1 Cross-Border Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. We ensure appropriate safeguards through:

10.2 EU-US Data Transfers

We comply with applicable frameworks for EU-US data transfers and implement appropriate safeguards to protect your information.

11. Changes to This Privacy Policy

11.1 Updates

We may update this Privacy Policy to reflect:

11.2 Notification

When we make material changes, we will:

12. Contact Information

12.1 Privacy Questions

For questions about this Privacy Policy or our privacy practices:

Email: support@train5d.com

12.2 Data Protection Officer

If required by law, you can contact our Data Protection Officer at:
Email: [DPO Email]

12.3 Exercising Your Rights

To exercise your privacy rights or submit requests:

Email: support@train5d.com

12.4 Complaints

If you have concerns about our privacy practices, you can:

Acknowledgment: By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

This Privacy Policy is effective as of the date listed above and applies to all information collected by us.