Privacy Policy

Effective Date: April 23, 2026. This policy applies to Train5D, LLC and all services operated under train5d.com and its subdomains.

1. Who We Are

Train5D, LLC ("Train5D," "we," "us," or "our") operates an integrated wellness platform available at train5d.com, training.train5d.com, shop.train5d.com, and related subdomains. This Privacy Policy explains how we collect, use, share, and protect personal information when you use our services.

2. Information We Collect

Information you provide directly:

• Account registration data: name, email address, password
• Profile information: fitness goals, health history you choose to share
• Wellness data: assessment responses, progress logs, and self-reported health information
• Purchase information: billing address, payment method (processed securely via third-party processors — we do not store full card numbers)
• Communications: messages sent via our contact form or email

Information collected automatically:

• Log data: IP address, browser type, pages visited, time and date of visits
• Device information: device type, operating system, unique device identifiers
• Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account and deliver our services
• Process purchases and subscriptions
• Personalize your experience and provide relevant recommendations
• Send transactional emails (receipts, account notices, password resets)
• Send marketing communications — only if you have opted in, and you can opt out at any time
• Improve, debug, and develop new features for the platform
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service providers: Third-party vendors who help us operate the platform (e.g., payment processors, email delivery services, cloud hosting). These vendors are contractually obligated to handle your data securely and only for the purposes we specify.
• Legal compliance: When required by law, court order, or government authority, or to protect the rights, property, or safety of Train5D, our users, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity, subject to the same privacy protections.
• With your consent: For any other purpose with your explicit permission.

5. Wellness and Health Data

We treat any health or wellness information you provide with heightened care. This data is used solely to deliver and improve your experience on the Train5D platform. We do not sell or share health data with insurers, employers, or advertisers. All wellness data is stored securely and access is restricted to authorized personnel only.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymize your personal data within 90 days, except where we are required to retain it for legal or financial compliance purposes.

7. Cookies and Tracking

We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how users interact with our platform. You can control cookie settings through your browser. Note that disabling certain cookies may affect platform functionality.

We do not use third-party advertising cookies or sell your browsing behavior to advertisers.

8. Your Rights and Choices

• Access and correction: You can view and update your account information at any time from your account settings.
• Data deletion: You may request deletion of your account and associated data by emailing hello@train5d.com.
• Marketing opt-out: Every marketing email includes an unsubscribe link. You can also update communication preferences in your account settings.
• Data portability: Upon request, we will provide a copy of your personal data in a commonly used format.

9. Children's Privacy

Train5D is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly. If you believe a child has provided us with personal data, please contact us at hello@train5d.com.

10. Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage of sensitive data, access controls, and regular security reviews. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security — but we take it seriously and respond promptly to any identified incidents.

11. Third-Party Links

Our platform may contain links to third-party websites or services. This Privacy Policy does not apply to those sites, and we encourage you to review their privacy policies before providing any information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will revise the "Effective Date" at the top of this page and, for material changes, notify you via email or a notice on the platform. Continued use of our services after any update constitutes acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: hello@train5d.com
• Contact form: train5d.com/contact
• Mail: Train5D, LLC — Tulsa, Oklahoma